eSIM.sm Review – eSIM.sm is an international eSIM provider based in San Marino that offers travelers mobile data plans in over 190 countries. What immediately stands out about eSIM.sm are its low prices. For some countries, the prices are much lower than those of other providers.
With its user-friendly app, instant activation via QR code, and a Trustpilot rating of 4.7/5, eSIM.sm enjoys an excellent reputation among over 500,000 customers. Below, we take a detailed look at prices, performance, and experiences with eSIM.sm.
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eSIM.sm Review – What criteria did we use to evaluate them?
The main criteria we used to evaluate the provider are as follows:
Offer: How extensive is the range of data plans? Are there also unlimited tariffs? Are regional and global packages available?
Network coverage & speed: Which networks does the provider use? Are multiple local mobile networks used in one country?
Installation: How easy are the data plans to install? Is one-click/in-app activation possible?
Customer service: How accessible is customer service and through which channels can it be reached? How good is communication?
User-friendliness: How easy are the apps and website to navigate? How easy is the process from purchase to installation?
Additional services: Are there any extras or additional services offered by eSIM.sm?
Trustpilot: What are users’ eSIM.sm reviews on Trustpilot?
Value for money: Are the eSIMs worth the price?
Overall rating: What is the overall average of our esim.sm review and can the provider be recommended?
Data Plans & Prices (offer)
Country-specific plans (prepaid): The data plan has a specific data volume (e.g., 10 GB) and is valid for a period of your choice (e.g., 30 days) and is valid for a single country. eSIM.sm offers data plans for over 190 countries.
Regional plans: For world regions such as Europe, Asia, America, and Africa, eSIM.sm offers combined packages that are valid in several countries. For example, the Europe plan covers 31 countries and costs from €4.50 (1 GB/7 days) up to 100 GB for €115.30 (60 days) and uses 49 local mobile networks to guarantee good network coverage. Unlimited data plans for Europe are available from €3.76.
Unlimited data: Unlimited tariffs are available in some regions and countries. These offer unlimited data volume for a fixed period (e.g., 15 or 30 days). Starting at around €2.60 per day. With unlimited data plans, you only choose the period for which the tariff is valid.
Global plan (pay-per-use): One of the highlights of eSIM.sm is the global plan. Instead of fixed data packages, you load credit onto your eSIM.sm account and pay per MB/GB used, valid worldwide in 155+ countries. There is no expiration date, and unused credit remains valid. Data prices vary depending on the country, e.g., €1.39 per GB in Thailand or €1.43/GB in the USA. This pay-as-you-go plan is ideal for world travelers with many stops, as you only need one eSIM profile and can top up flexibly again and again.
Example of a country-specific plan:
Available data plans for Kenya
- 1 GB – 7 days = €6.90
- 3 GB – 10 days = €16.30
- 3 GB – 15 days = €17.00
- 5 GB – 15 days = €24.60
- 10 GB – 30 days = €45.70
- 20 GB – 30 days = €87.70
Example of a regional data plan:
Regional data plan for Southeast Asia
Coverage 7 countries: Indonesia, Cambodia, Malaysia, Philippines, Singapore, Thailand, and Vietnam
- 1 GB – 7 days = €3.80
- 3 GB – 10 days = €7.10
- 3 GB – 15 days = €7.50
- 5 GB – 15 days = €8.90
- 10 GB – 30 days = €15.80
- 20 GB – 30 days = €27.80
- 50 GB – 60 days = €67.20
- 100 GB – 60 days = €124.80
Example of prices per GB in the global plan:
Conclusion: Data Plans & Prices – eSIM.sm Review
eSIM.sm offers a comprehensive selection of data plans for over 190 countries and regions. Plans can be selected for individual countries, specific regions covering several countries (e.g., Southeast Asia plan valid for 7 countries), or as global data plans.
The regional and country packages can be selected as limited prepaid plans. In many countries and regions, unlimited data packages are also offered, where you only select the validity period. The daily price decreases with the length of the plan’s validity.
The global plan is a pay-as-you-go tariff where you top up your credit and then pay a price per GB depending on the country.
The data plans use local mobile networks. As a rule, at least one local mobile network is used, although eSIM.s often uses several renowned networks for mobile data connections in order to guarantee good network coverage.
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Network Coverage & Speed
In our experience, eSIM.sm uses almost exclusively local top mobile networks, which are extremely well developed. This means you can expect good network coverage in both large cities and rural areas.
A major advantage over many other providers is that eSIM.sm works with several mobile network providers in many countries, which enables better network coverage and allows you to easily switch to another network in case of problems. This provides security and enables a consistently stable connection.
Speeds depend on the networks of local providers. In many countries, networks with well-developed 5G coverage are used. As a rule, it can be said that at least 4G is available in all countries, and in many countries even 5G.
Installation – eSIM.sm Review
First, you should make sure that your device is equipped with eSIM technology. You can check this on an Android device under Settings → Connections → SIM card management → Add mobile plan. If “Add an eSIM mobile plan” is displayed there, then your Android device is eSIM-enabled.
For an iPhone, the process is basically the same: go to Settings → Mobile Network → Add eSIM. Here, too, eSIM technology is integrated if the option to add an eSIM is available.
Device compatibility list
Alternatively, you can also check the device compatibility list at eSIM.sm. All compatible devices are listed here. As a rule, devices manufactured in 2018 or later are equipped with eSIM technology.
Installation via QR code - eSIM.sm Review
Step-by-step instructions for installing eSIM on Android
- First, go to Settings → Mobile network → Add eSIM
- Then scan the QR code that you received by email after your purchase from a second device (e.g., a computer)
- Your eSIM information will now be verified (this may take a few seconds)
- You will now be asked if you want to add the eSIM. Simply click on “Add” in the bottom right corner
- Now wait until the installation is complete (this may take a few more seconds)
- Your eSIM is now fully installed and you can give it a name if you wish
- You can continue to use your regular SIM for text messages and calls
- Select the eSIM for mobile data usage
- Now go back to Connections and activate Mobile Roaming.
- Your eSIM is now set up and your data plan will be activated automatically as soon as your phone connects to a local network for the first time.
Step-by-step instructions for installing eSIM on iPhone
- First, go to Settings → Mobile Network → Add eSIM
- Select “Use QR code” and scan the QR code you received by email from eSIM.sm after your purchase (preferably from a second device such as a laptop or tablet)
- A pop-up window will now appear, where you click on “Activate.“
- Your eSIM information will now be verified – this may take a few seconds
- You will now receive confirmation that your eSIM is ready to be “Activate.” Simply click on “Continue.”
- It will take a few more seconds, then the installation is complete.
- Your eSIM is now installed and you can optionally give it a name (e.g., “eSIM.sm Kenya”).
- You can continue to use your physical SIM for calls and text messages. Under Mobile Data, select your new eSIM for data usage.
- Go back to Settings → Mobile Network → Data Options and activate data roaming
- As soon as your iPhone connects to a supported network in your destination country, your data plan will be activated automatically
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Manual installation
If, contrary to expectations, you encounter problems installing with the QR code, you can also add your data plan manually. All you need is the SM-DP+ address and the activation code. This information is also included in the email with the QR code.
Step-by-step instructions for manual installation
First, go to Settings → Mobile Network → Add eSIM
Select “Enter details manually.”
Open the email from eSIM.sm on a second device or copy the data directly to your smartphone.
You will need:
- SM-DP+ address
- Activation code
- (optional) Confirmation code
- Now enter the SM-DP+ address and tap “Continue.”
- Then enter the activation code and confirm again with “Continue.”
- Your eSIM information will now be loaded – this may take a few seconds
- Tap “Add mobile plan” as soon as the prompt appears
- Wait a moment until the installation is complete
- You can now give your eSIM a name (e.g., “eSIM.sm USA”).
- Under Mobile Data, select your new eSIM for data usage.
- Go to Settings → Cellular → Data Options and enable Data Roaming
- As soon as your iPhone connects to a local network in the destination country, the plan will be activated automatically
Conclusion: Installation – eSIM.sm Review
In conclusion, installing the eSIM is super easy and even first-time users should have no problems with it. If problems do arise, you can usually find the answer in the help center or contact the very competent customer service team.
If your QR code does not work, you can also install your eSIM manually. What we would like to see in the future is one-click activation within the app.
Customer Service
Customer service is available around the clock and can be reached by email or chat. There is also a help center with frequently asked questions.
User reviews with customer service are very good. Support is mentioned on Trustpilot as friendly and competent.
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Usability
eSIM.sm impresses in our review with its overall high level of user-friendliness. From purchasing to managing eSIMs, everything is very good, simple, and clear. The entire customer journey is clearly structured, logically organized, and easy to understand, even for beginners. The website and apps are easy to navigate.
The available countries and data packages are clearly displayed, important information such as data volume, validity, and prices are immediately apparent, and the ordering process can be completed in just a few steps.
Added to this is a simple and quick installation process, which we explained in one of the previous points.
Apps (iOS & Android)
The eSIM.sm apps are one of the provider’s greatest strengths. Both the iOS and Android versions have a modern design, respond quickly, and offer very intuitive navigation.
Compared to other providers, the apps are very well designed, as evidenced by user reviews, which have been predominantly positive. With an average rating of 4.8 in the Apple Store, the iOS app is one of the best-rated eSIM apps on the market, and the Android app also has a very high average rating of 4.5 in the Play Store.
Users can use the apps to:
- manage their eSIMs
- view data usage in real time
- purchase new data packages
- search for countries and tariffs
All important functions are accessible with just a few clicks. The clear display of the remaining data volume and validity period is particularly practical, allowing you to maintain full control over your costs at all times.
Website
The website is also very user-friendly and works smoothly on desktop and mobile devices. Loading times are short, the rate selection is clear, and the checkout process is quick. Thanks to its clear structure, the site is suitable for both eSIM beginners and experienced users who are looking for specific data packages.
Conclusion: User-friendliness – eSIM.sm Review
Overall, eSIM.sm is one of the best eSIM providers on the market in terms of user-friendliness. The combination of easy installation, intuitive apps, and a clearly structured website ensures a consistently comfortable user experience.
Customer experiences also show that eSIM.sm offers excellent products with its two apps.
eSIM.sm Review - Additional Services
Currently, eSIM.sm focuses exclusively on its data plans. Additional services such as a loyalty program or additional features such as an integrated VPN are not currently offered. If this factor is important to you, you may want to consider purchasing an eSIM from Saily or Yesim.
eSIM.sm Trustpilot Reviews
With an average rating of 4.8 on Trustpilot, eSIM.sm is one of the best-rated providers in the eSIM market. Users praise the simple setup, good network coverage, and low prices compared to other providers. Customer service is also repeatedly praised and mentioned positively. Customers describe customer service as responsive, competent, and friendly.
Customer review on Trustpilot:
“We purchased an esim.sm with 5 GB for a 14-day Caribbean cruise. Purchase + activation in Germany was completely uncomplicated! Once we arrived in the Caribbean, all we had to do was switch our cell phones to use it in all countries, such as: Sint Maarten, Antigua, Grenada, Guadeloupe, St. Lucia, St. Vincent and the Grenadines, British Virgin Islands, Barbados, and all other Windward and Leeward Islands without any OUTAGES and to surf the Internet quickly! The hotspot on a second cell phone also worked very well for us!“
Value for Money
eSIM.sm ist einer der Anbieter mit einem großartigen Preisleistungsverhältnis. Die Tarife sind oftmals günstiger und die eSIM funktionieren einwandfrei. Meist werden mehrere lokale Mobilfunknetze, wodurch man eine großartige Netzabdeckung hat. Für uns ist eSIM.sm vielleicht die beste eSIM in Bezug auf das Preisleistungsverhältnis.
Payment Methods
eSIM.sm offers quick and easy payment directly via the website or app. All common payment methods are available, such as credit cards like Visa, Mastercard, American Express, Google Pay, Apple Pay, and direct transfer via Klarna.
The purchase is made without verifying your identity by sending an ID. The entire purchase process takes just a few clicks and fits perfectly with the concept of a digital travel SIM.
Overall Rating – Our Review with eSIM.sm
- Offer: 5/5
- Network coverage & speed: 5/5
- Installation: 5/5
- Customer service: 5/5
- User-friendliness: 5/5
- Additional services: 2/5
- Trustpilot: 4.7/5
- Value for money: 5/5
- Overall rating: 4.6/5
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eSIM.sm Review – Frequently Asked Questions (FAQ)
In which countries is eSIM.sm available?
eSIM.sm offers data plans for over 190 countries. In addition, there are regional data plans that cover specific areas, such as Europe or Southeast Asia, and include several countries.
Is a global tariff also offered?
Yes, a global eSIM is also offered, covering 155 countries with no data limit and no expiration date.
How does the installation of the eSIM work?
Installation is usually done via a QR code, which is sent to you by email. However, it can also be done manually.
Can I activate my eSIM later?
Yes, most tariffs are only activated when you connect to a supported mobile network in the destination country for the first time. This means you can install the eSIM before your trip, but it will only become active after you arrive.
Does my smartphone support eSIM.sm?
eSIM.sm works with all eSIM-enabled devices. As of 2018, almost all devices are equipped with eSIM technology. If you have any doubts, you can check the provider’s device compatibility list.
Are there unlimited data plans?
eSIM.sm offers limited data packages, unlimited data plans, and pay-as-you-go models. However, unlimited plans are not available for every country.
Can I make calls or send text messages with eSIM.sm?
Most plans are data-only plans. Phone calls and text messages are usually only possible via apps such as WhatsApp, Skype, or FaceTime.
How fast is the internet with eSIM.sm?
The speed depends on the local mobile network. In many countries, 4G and, in some cases, 5G connections are possible. In general, it can be said that eSIM always works with the fastest and best-developed local networks.
Can I top up my data?
Yes, you can top up your data volume at any time via your account or the app without having to install a new eSIM.
What payment methods are accepted?
Payment is possible by credit card, debit card, Apple Pay, Google Pay, and Klarna, so you can purchase your eSIM within seconds.
Is eSIM.sm cheaper than roaming?
Yes, as a rule, an eSIM is cheaper than traditional roaming, especially outside Europe.
Is there an app for managing the eSIM?
Yes, you can use the app to manage your tariffs, check your data usage, and purchase new packages.
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